Virtual information
How do I access the Virtual Congress and when do I receive the access data to the platform?

You can reach the platform via this link: www.headache-congress-virtual.com .

The access data will be sent by e-mail shortly before the congress, on 6 December 2022.

What are the technical requirements for participation?

To ensure best possible quality and stability of the broadcast we recommend using a direct LAN connection (as opposed to wifi).

• Make sure before beginning of the conference that the audio and video quality of your PC/laptop is sufficient
• Check if you've installed the latest version of your browser
• We do not recommend using Internet Explorer for connecting to the conference and remind you not to have too many tabs open in your browser

What do I need to consider regarding my firewall?

To ensure a smooth (technical) course of events during the 16th European Headache Congress, should you plan to participate via a work device (PC, laptop) over a company network (e.g. clinic, firm) or if you're using a rented device, please arrange with your IT department prior to the congress to confirm the following:

Following ports must be open:
• Port 443 (https)
• As back-up also Port 80 (http)
JavaScript must be activated in your browser.

Following domains must not be blocked by your firewall:
• Domain of the congress platform: www.headache-congress-virtual.com
• Domain for programme management: program-management.conventus.de/
• Domain for verification: *.conventus-apps.de
• Participant chat: chat.www.headache-congress-virtual.com
• Support chat: support2.conventus.de
• Live-streaming:
o vimeo.com
o cdn.livestream.com
o api.new.livestream.com
o playback2.akamaized.net/*
o playback.akamaized.net/*
o livestream-f.akamaihd.net/*
o secure-playlist.livestream.com/*

What do I need to participate in the scientific programme?

Please make sure that your browser and operating system are able to support Vimeo playback (here) .

As active participants (conference chairs/speakers):
• Please make sure your browser and operating system support Zoom.
• Please make sure you have installed the Zoom-client for meetings.
• Please make sure that your internet connection can reach at least 2 MB/s in uploads and at least 4 MB/s in downloads. You can test your connection speed here.
• Please make sure you have good audio quality and you can be heard properly. You can check your settings beforehand here. You will achieve the best quality when using a headset.
• It is advised to use a laptop or desktop PC to ensure an optimal presentation. However, the use of a mobile device (mobile phone or tablet) is also supported by our software.

Is there a code of conduct?

General guidelines
• Only use your real and full name for the congress unless your pseudonym is commonly known.
• You can of course set up a profile picture (ideally potrait picture of yourself where your face isn't hidden) so other participants can find and contact you easier.
• Recording presentations in any way (video, audio, screenshots) and the distribution of such materials is strictly prohibited.

Chat & conversation guidelines
• Meeting each other with politeness and mutual respect are our highest priority.
• Please follow the directions and informations from the conference chairs
• Personal insults or insulting comments of any sort within the chat are prohibited and will be deleted immediately
• Spam and unauthorised advertisments are also prohibited and will be deleted immediately

The organisers reserve their rights to exclude any participants violating any of the guidelines from the congress.

Are all sessions available online?

We will do our best to make all sessions available to you online.

Are the congress materials available on demand?

Congress materials are available for you after the event at www.headache-congress-virtual.com. You can then view all presentations individually until 31 January 2023. Please remember that it is up to the authors to decide if their presentations can be made available after congress. This may lead to gaps within the programme. Please also know that visiting the congress page for materials after the event is not included in certification processes and will not be acknowledged and certified.

Are the sessions interactive? Will there be a Q&A part?

Speakers and congress chairs will be connected live to all sessions (from Vienna or online). You can ask questions via the chat during the presentations. At the end of each presentations the chairs will view all questions and read them out loud for the speakers to answer. For further conversations you may use the congress chat room (verlinken zu Chatroom) at any time.

Who can I contact if I have technical issues, questions etc. during the conference?

You can contact us directly via the chat icon you can find on every congress website.

The helpdesk is available during the following hours (stated in CEST):
06 December 2022 10:00 – 16:00
07 December 2022 07:00 – 19:00
08 December 2022 07:30 – 19:00
09 December 2022 07:30 – 18:45
10 December 2022 07:30 – 14:30

Can I also gain teaching course points from the virtual 16th European Headache Congress?

The participation in the digital 16th European Headache Congress is also certified.
Please make sure your email address is correct and indicate in your profile which certification you require. Certificates of attendance will be created a few days after the congress according to the information in your profile and will be sent out separately via e-mail.
Please be reminded that viewing on-demand content and materials will not be part of the certification.